Returns & Refunds

How returns, replacements and refunds work for made-to-order products.

Effective 4 August 2026 · Last updated 4 August 2026

1. Made-to-order approach

Many Getting Dressed with Brad garments are produced specifically after your order is placed and fulfilled through services such as Printful. We do not keep conventional finished stock for these items.

2. Change of mind and size selection

Because each made-to-order garment is created for the order placed, we are unable to accept returns or provide refunds simply because you change your mind or select an incorrect size. Please review the product details and available size guidance carefully before purchasing.

3. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, please contact us so we can review the issue and make it right. Include your order details, a description of the problem and, where practical, clear photographs showing the issue.

4. What happens next

We will review the information you provide and work with the relevant fulfilment provider where necessary. Depending on the circumstances and your applicable rights, the appropriate outcome may include a replacement, refund or another remedy.

5. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify consumer guarantees, rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

6. Contact us

For a return, refund or product-quality issue, email brad@gettingdressedwithbrad.com and include your order details so we can assist.

This policy is designed as a practical compliance foundation and does not replace advice from a qualified lawyer about your particular business.